As blockchain technology and digital currency trading gain popularity, platforms like OKX require users to complete identity verification (KYC) and video authentication to ensure account security and regulatory compliance. This guide walks you through the entire process.
Identity Verification (KYC) Process
1. Log In to Your OKX Account
Access OKX via their official website or mobile app using your credentials.
2. Navigate to Verification Section
After logging in:
- Click on your profile icon (top-right corner).
- Select "Identity Verification" or "KYC Certification."
3. Choose Verification Level
OKX offers tiered verification (e.g., Basic or Advanced). Select the tier matching your intended usage (higher tiers enable larger withdrawals).
4. Submit Personal Information
Enter accurate details, including:
- Full legal name (matches ID document).
- Government-issued ID number (e.g., passport, driver’s license).
- Residential address.
👉 Pro Tip: Always double-check spellings to avoid rejection.
5. Upload ID Documents
- Acceptable Documents: National ID, passport, or driver’s license.
Requirements:
- High-resolution photos (no glare/blur).
- Include both front and back sides for IDs.
- Crop to show only the document (avoid external objects).
6. Submit for Review
Click "Submit". Most basic verifications are approved within 24 hours.
Video Authentication Process
1. Initiate Video Verification
After KYC approval, navigate to "Video Verification" under the same menu.
2. Prepare Your Device
- Ensure stable internet (Wi-Fi recommended).
- Test your camera/microphone beforehand.
3. Follow On-Screen Instructions
- Actions: Blink, nod, or recite displayed numbers.
- Agent Interaction: A support rep may request additional ID checks or questions.
4. Completion
Results typically appear within minutes. Successful verification unlocks full account features.
Key Considerations
- Accuracy Matters: Discrepancies between submitted info and documents cause rejections.
- Document Quality: Blurry or cropped images delay processing.
- Privacy: OKX encrypts data, but delete local copies post-upload.
- Network Stability: Poor connectivity disrupts video sessions.
Frequently Asked Questions (FAQ)
Q1: What if my verification fails?
- Check the rejection reason (e.g., mismatched name/ID) and resubmit corrected files.
Q2: How long does verification take?
- KYC: Minutes to 24 hours.
- Video: 5–30 minutes (depends on agent availability).
Q3: Can I change my verified details?
- Critical fields (e.g., name/ID) are often locked. Contact OKX support for exceptions.
👉 Need help? OKX’s 24/7 support team is here.
By following these steps, you’ll secure your OKX account for seamless, compliant trading. For further assistance, reach out to OKX’s customer service via live chat or email.