We are pleased to introduce OKX Serviços Digitais LTDA., the dedicated OKX entity for Brazilian residents. This update brings a platform tailored specifically for Brazilian users, offering:
- Full local customer support
- BRL deposits and withdrawals via cash
- Streamlined digital transactions
Token Migration Guidelines
As part of this transition, users must ensure only locally available tokens remain in their accounts. For tokens not supported by the local entity:
- Convert to an available token
- Withdraw to an external wallet
👉 View complete list of supported tokens in Brazil
Important: Unavailable tokens not addressed before migration will be frozen, permitting only external withdrawals.
Account Preparation Checklist
To ensure uninterrupted service:
- Set all Trading accounts/subaccounts to "No Margin" mode
- Complete identity verification by the deadline mentioned in your notification email
- Close all margin positions (perpetuals, futures, options)
- Redeem funds from Grow products (Earn, Loan, Jumpstart)
Note: Accounts failing to complete these steps will be frozen but retain withdrawal capabilities.
FAQ Section
What happens if I don't migrate my tokens?
Unsupported tokens will be frozen post-migration. You can still withdraw them to external wallets.
Can I still trade after the migration?
Yes, but only with locally supported tokens and after completing all verification steps.
How do I verify which tokens are supported?
👉 Access the official supported tokens list
Will my account be permanently frozen if I miss the deadline?
No, frozen accounts maintain withdrawal functionality. Full access can be restored by completing verification.
Commitment to Brazilian Users
This update reflects our dedication to providing:
- Enhanced local services
- Regulatory compliance
- Seamless digital asset management
We appreciate your trust as we continue improving your OKX experience.
👉 Get started with OKX Brazil today
OKX Team