We sincerely appreciate your continued use of Bitbank. Effective April 4, 2019, we will implement partial revisions to our Terms of Service, Trading Rules, and Cryptocurrency Trading Disclosure Documents. Kindly review the updated changes below for clarity.

Key Revisions:

Terms of Service (Section 7 & 8)
- Added protocols for handling forked cryptocurrencies.
- Introduced recovery procedures for incorrect cryptocurrency transfers.
  🔗 View revised Terms
Trading Rules
- Updated guidelines on planned hard forks and newly generated cryptocurrencies post-fork.
  🔗 Review Trading Rules
Disclosure Documents
- Enhanced transparency about cold wallet and multi-signature security measures.
  🔗 Access Disclosure Details

We remain committed to providing a secure and user-friendly platform.

Cryptocurrency Lending Program: April 2019 Enrollment

Thank you for choosing Bitbank. Enrollment for our Cryptocurrency Lending Program (April 2019 cycle) is now open!

Program Highlights:

Earn interest by lending your cryptocurrencies.
Early closure possible if enrollment reaches capacity.
Refer to the program’s Terms and Trading Rules for eligibility.

👉 Start earning today

Note: Applications may close before the deadline due to high demand.

BSV Distribution Policy Update (April 2 Addendum)

Following the Bitcoin Cash (BCH) hard fork on November 16, 2018, Bitbank has finalized its distribution policy for Bitcoin SV (BSV).

Key Decisions:

BSV holdings will be converted to JPY at a fixed rate.
Distribution completed on April 2, 2019, at ¥5,437.6141 per BSV.
Future BSV trading remains under review.

For details, visit our Support Center.

Planned Hard Forks & New Cryptocurrency Policy

Bitbank’s framework for handling hard forks (HF) and resulting new cryptocurrencies is as follows:

Snapshot-Based Allocation: Quantities determined via blockchain snapshots.
Regulatory Compliance: Adherence to Japanese financial laws.
User Communication: Transparent updates pre/post-fork.

Example: Post-BCH fork, BSV was distributed per the above policy.

Frequently Asked Questions (FAQ)

1. How do I check my transaction history?

2. What’s the interest rate for cryptocurrency lending?

Rates vary by asset and market conditions. Refer to the program’s terms.

3. Why was my OS/browser support discontinued?

To enhance security, older versions (e.g., Windows 7, IE 11) were phased out as of March 7, 2019.

👉 Upgrade your trading experience

Bitbank: Empowering Your Crypto Journey with Security and Innovation.

Updates to Terms, Trading Rules, and Cryptocurrency Trading Disclosure Documents