Why Identity Verification Matters
Identity verification is a mandatory compliance measure under global Anti-Money Laundering (AML), Counter-Terrorism Financing (CTF), and Know Your Customer (KYC) regulations. MoonPay implements these protocols to ensure secure cryptocurrency transactions while maintaining legal compliance.
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Verification Timeline: What to Expect
- Standard Processing: 90% of verifications complete within minutes to hours
- Manual Review Cases: 2-3 business days (required for unclear documents)
- Email Notifications: You'll receive status updates at each stage
Speed Up Your Verification
Submit High-Quality Documents:
- Clear, unedited photos
- Full document visibility (all corners visible)
- Valid ID with minimum 3-month validity
Follow Document Guidelines:
- JPEG/PNG format (under 8MB)
- No screenshots of ID copies
- Original color documents only
Account Limits Explained
| Tier | Daily Limit | Requirements |
|---|---|---|
| Basic | $200 | Phone/Email Verification |
| Silver | $2,000 | ID + Selfie Verification |
| Gold | $10,000 | Address + Income Proof |
| Platinum | $50,000+ | Enhanced Due Diligence |
How to Increase Your Limits
Attempt a transaction above your current limit to trigger verification upgrade prompts. You'll need to provide:
- Additional ID documents
- Recent proof of address
- Source of funds documentation
Complete Verification Guide
Step 1: Prepare Your Documents
- Valid Government ID: Passport, Driver's License, National ID Card
- Proof of Address: Utility bill, bank statement (under 3 months old)
- Selfie Verification: Clear photo matching ID document
Step 2: Submission Process
- Initiate cryptocurrency purchase
- Upload requested documents
- Complete live selfie verification
- Wait for email confirmation
Address Verification Options
| Accepted Documents | Requirements |
|---|---|
| Bank/Credit Card Statements | Must show full name and address |
| Utility Bills | Electric, water, gas bills |
| Tax Documents | Official government correspondence |
| Lease Agreements | Signed by landlord and tenant |
Pro Tip: Mobile phone bills and insurance documents are not accepted.
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Proof of Income Requirements
When purchasing large amounts, you may need to verify:
- Employment income (pay stubs)
- Investment income (dividend statements)
- Business revenue (audited financials)
- Loan documentation (approved credit lines)
Payment Card Verification Issues
Common failure reasons:
- Card name mismatch
- Insufficient funds
- Bank blocks crypto transactions
- Expired card details
Solution: Contact your bank to authorize crypto purchases before retrying.
Mobile Payment Verification
For Apple/Google/Samsung Pay:
- Submit card registration screenshot
- Provide selfie with physical card
- Verify micro-deposit (if required)
Special Cases
- Expired IDs: Must renew before verification
- Virtual Cards: Require bank statement proof
- Lost Cards: Cannot complete verification without physical card access
FAQ Section
Q: Why does MoonPay need my selfie?
A: It confirms you're the legitimate ID holder through liveness detection technology.
Q: Can I use a PO Box address?
A: No, only physical residential addresses are accepted for verification.
Q: How often must I re-verify?
A: Annual re-verification is required for Platinum-tier accounts.
Q: What if my documents are in another language?
A: Submit certified translations alongside original documents.
Q: Why was my verification denied?
A: Common reasons include blurry photos, expired documents, or name mismatches.
Q: Is my data secure?
A: MoonPay uses bank-grade encryption and never shares data with third parties without consent.