Cryptocurrency transactions require confirmation by blockchain networks. Delays in block confirmations may result in deposits not being credited promptly. You can check the transaction status on a blockchain explorer by clicking the Blockchain Transaction ID in the transaction details page.
If your deposited funds haven't arrived, it’s usually due to one of the following reasons:
- Incorrect Network: Depositing assets to the wrong network (e.g., sending ERC20 tokens to an Aptos address) may result in permanent loss of funds.
- Incorrect Address: Blockchain transactions are irreversible. Funds sent to the wrong address cannot be recovered.
- Minimum Deposit Not Met: Ensure the deposited amount meets the minimum required threshold.
- Unconfirmed Transaction: If the deposit hasn’t been confirmed on the blockchain, contact the withdrawal platform for assistance.
Confirmed but Not Credited: If the transaction is confirmed on the blockchain but not reflected in your account, contact support with the following details:
- Cryptocurrency type
- Deposit amount
- Receiving address
- Transaction ID (TXID) or Hash ID
👉 Need further assistance? Visit OKX Support
FAQ Section
Q1: How long does a cryptocurrency deposit usually take?
A1: Deposit times vary by network congestion and the cryptocurrency’s blockchain. Typically, it ranges from a few minutes to several hours.
Q2: What should I do if I sent funds to the wrong address?
A2: Unfortunately, blockchain transactions are irreversible. Double-check addresses before sending. If funds are lost, recovery is unlikely.
Q3: Why is my deposit still "pending" after hours?
A3: High network traffic or low transaction fees can delay confirmations. Contact the sending platform or adjust fees if possible.
Q4: How can I avoid deposit issues?
A4: Always verify the network, address, and amount before submitting a transaction. Use trusted platforms and follow their deposit guidelines.
For more details, explore our comprehensive guide to cryptocurrency transactions or reach out to our support team.