To use your individual account on OKX, you'll need to complete an advanced identity verification process to meet Know Your Customer (KYC) requirements. This mandatory step helps us protect your account and assets while maintaining platform security.
Step-by-Step Verification Guide
Web Instructions
- Log in to your OKX account
- Navigate to Profile Icon > Verification
- Select Individual Account and click Continue
Mobile App Instructions
- Open the OKX app
- Go to User Center
- Access Profile & Settings
- Choose Identity Verification under Profile
Required Verification Documents
Basic Information
- Country of residence
- Nationality
- Full legal name (including local language name if applicable)
- Date of birth
- Government-issued ID number
- Residential address
Accepted ID Documents
We accept valid government-issued identification from eligible countries:
- Passports
- Driver's licenses
- National ID cards
Document Requirements:
- Must include full name, birth date, issue/expiration dates
- No screenshots accepted
- Clear, legible photo with visible corners
- Must be unexpired
Selfie Requirements
- Full face must fit within oval frame
- No face coverings (masks, glasses, hats)
- No flash glare or reflections
Address Proof (when applicable)
- Must show current residential address
Documents must be issued within:
- 6 months for EEA users
- 3 months for other regions
👉 Get expert tips for successful verification
Processing Time & Next Steps
After submission, our team will review your application within 24 hours. You'll receive notification once approved. If you need to update information or have questions, contact our support team through the website or app.
Frequently Asked Questions
Why do I need to reverify?
We periodically require identity reconfirmation to comply with financial regulations.
Why was my verification rejected?
Applications may be declined for various reasons per our Terms of Service.
Do I need to resubmit ID documents?
You may need to provide updated documents if requested.
Why is my account frozen?
Accounts may be frozen for incomplete verification, but you can still access funds. Full access resumes after approval.
Can I withdraw funds during verification?
Yes, basic account functionality remains available during verification.
For additional assistance, visit our 👉 24/7 customer support portal