The cryptocurrency exchange OKX experienced service disruptions after its primary infrastructure provider, Alibaba Cloud, reported a hardware failure in its Hong Kong data center.
The Alibaba Cloud Hong Kong IDC Zone C server went offline around 10:00 AM ET on Saturday and remained inaccessible for over seven hours at the time of reporting. On-chain data further confirmed that OKX processed no transactions during this period.
Incident Details
Alibaba Cloud's Hong Kong server hosts three availability zones, operational since 2014. The cloud provider acknowledged the outage through an official announcement, citing equipment anomalies as the cause.
OKX assured users it was collaborating with Alibaba Cloud to resolve the issues, stating:
"Funds are safe. We apologize for any inconvenience caused."
User Impact
- Withdrawals and deposits were temporarily disabled.
- Some users reported erroneous zero balances.
- Traders expressed concerns over stuck mid-transaction orders.
OKX has yet to respond to Cointelegraph’s request for comment.
Alibaba Cloud Partnerships
In early December 2022, Avalanche Blockchain partnered with Alibaba Cloud to advance its Node-as-a-Service (NaaS) initiatives. This integration allows developers to launch validator nodes using Alibaba Cloud’s plug-and-play infrastructure, supporting Avalanche’s network of 1,200+ validators processing ~2 million daily transactions.
👉 Learn how OKX ensures fund security during outages
FAQs
1. Were OKX user funds at risk during the outage?
No. OKX confirmed all funds remained secure despite transaction processing delays.
2. How long did the Alibaba Cloud outage last?
Services were disrupted for over seven hours before partial restoration.
3. Can developers still use Alibaba Cloud for Avalanche nodes?
Yes. The partnership remains active, offering tools for validator deployment in Asia.
4. What caused the Alibaba Cloud hardware failure?
Official reports cited an "anomaly in equipment," though specifics were undisclosed.
5. Did OKX compensate users for downtime losses?
No public announcements addressed compensation; users were advised to monitor official channels.
For real-time updates on exchange stability, click here: 👉 OKX System Status Tracker