Deposit and Withdrawal Frequently Asked Questions (FAQ) Guide

Understanding Deposit-Related Issues

1. How to Deposit Assets into MEXC Platform

Web Instructions:

1. Navigate to MEXC Official Website.
2. Click Assets > Deposit > Digital Currency Deposit.
3. Select the cryptocurrency and transfer network.
4. Copy the deposit address and Memo/Tag (if required) to your withdrawal platform.
5. Initiate the transfer and await confirmation.

App Instructions:

1. Open MEXC App and select Assets > Deposit.
2. Follow the same steps as the web version.

Key Notes:

• Memo/Tag: Essential for certain tokens to ensure address uniqueness. Learn more here.
• Network Consistency: Deposit/withdrawal networks must match.
• Contract Accounts: Some tokens (e.g., USDT) support direct deposits to contract accounts.

2. Deposits Not Credited

Troubleshooting Steps:

1. Check Deposit Channel Status: Ensure it’s operational.

2. Verify Deposit Status:

   • Failed: Investigate the cause.
   • Processing: Wait for blockchain confirmations.
3. Blockchain Confirmations: Delays may occur due to network congestion or insufficient confirmations.
4. Supported Tokens/Networks: Confirm compatibility with MEXC’s listed assets.
5. Smart Contract Deposits: Some tokens don’t support smart contract deposits.

👉 Need urgent help? Contact Support

Resolution: Submit a Deposit Recovery Form. Processing time: 1–2 days.

3. Deposit Errors and Refunds

Common Issues:

• Processing Time: Refunds may take up to 60 days.
• Fees: Manual retrieval incurs costs due to resource-intensive processes.
• TxID: Check refund status via email notification.

4. What Is Pre-Crediting?

Pre-crediting allows partial fund availability after initial blockchain confirmations:

• First Confirmation: Funds are pre-credited for trading (no withdrawals).
• Second Confirmation: Full access to withdrawals.

Benefits: Enhanced security, reduced fraud risk, and faster trading access.

5. Wallet Maintenance

During maintenance, deposits/withdrawals are paused. Check official announcements for updates.

6. Force Deposit Refunds

Definition: Attempting deposits for delisted/unlisted tokens triggers automatic refunds.
Timeline: 3–7 business days.

Withdrawal-Related Issues

1. How to Withdraw from MEXC

Chain Withdrawal (Web/App):

1. Go to Assets > Withdraw.
2. Select token, enter address/Memo, and confirm.

Internal Transfer: Send funds to another MEXC user via email/UID.

2. Wrong Withdrawal Address

Solution: Cancel the transaction in Withdrawal Records if no confirmation email is received.

3. Withdrawal Completed but Not Received

• Check TxID on the recipient platform.
• Contact Support if delays exceed 6 hours.

👉 Track Your Transaction Here

4. Funds Returned from Recipient Platform

Submit a manual credit request via the Deposit Recovery Form. Processing: 1–3 days.

5. Incorrect Memo Address

• Cancel the withdrawal if unconfirmed.
• For confirmed withdrawals, contact the recipient platform with the TxID.

6. Prolonged Withdrawal Delays

Status Checks:

• Processing: Wait for blockchain confirmations.
• Completed: Verify TxID with the recipient.

7. Token Activation

Some blockchain networks require wallet activation before transfers. Check via block explorer.

FAQs

Q1: Why is my deposit taking so long?

A: Network congestion or insufficient confirmations may delay processing.

Q2: Can I cancel a withdrawal?

A: Only if unconfirmed. Check Withdrawal Records to cancel.

Q3: What if I sent tokens to the wrong network?

A: Recovery isn’t guaranteed. Always verify network compatibility.

Q4: Are there fees for deposit refunds?

A: Yes, due to manual processing costs.

Q5: How do I check my TxID?

A: Find it in withdrawal records or confirmation emails.